Shipping Policy

Thank you for shopping with us. Below are the details of our shipping process.

1. Order Processing Time

• All orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive a confirmation message/email once your order is dispatched.

2. Delivery Time

• Estimated delivery time: 2–5 business days (depending on your location).

• Remote areas may require additional time.

• Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout.

• Free shipping may be offered on selected products or minimum order value (if applicable).

4. Cash on Delivery (COD)

• COD service is available in selected areas.

• Customers must pay the full amount at the time of delivery.

• Please ensure someone is available at the provided address to receive the order.

5. Order Tracking

• Once your order is shipped, tracking details will be shared (if available).

• Customers can contact our support team for order status updates.

6. Incorrect Address

• Customers are responsible for providing accurate shipping information.

• We are not responsible for delays or losses due to incorrect or incomplete addresses.

7. Damaged or Missing Items

• If your order arrives damaged, please contact us within 24 hours of delivery with pictures as proof.

• We will investigate and provide a suitable resolution (replacement or refund if applicable).

8. Delivery Attempts

• Courier companies usually make 2–3 delivery attempts.

• If the order is returned due to non-availability, additional shipping charges may apply for re-dispatch.